Customer Comments and Reviews

Safes made in USA - Vault ProReal comments and reviews from actual Vault Pro customers.

We are proud to be an American owned gun safe, vault door and modular shelter manufacturing company. We are not the oldest or the biggest company, however, we strive to be the best. Quality is our watchword.  When we say made in the USA on our products we mean it. All of our gun safes, vault doors and shelter safe rooms are made in America. Safes, Vault Door, Storm Shelters Vault ProWe are also proud to be a Veteran owned business.

We are pleased to share a small sampling of comments and reviews from our growing list of satisfied customers. If you are in the market for a new safe, vault door or shelter we would love the opportunity to talk with you about your individual requirements.


Vault Pro USA testimonial letterDecember 13, 2015

Vault Pro Inc. 13607 Pumice St.
Santa Fe Springs, CA 90670

Attn: Tony Darling, CEO

Mr. Darling,

I am writing this letter as a thankful note of appreciation for the outstanding service you provided during the recent purchase of our Vault Pro Safe. Your conscientious concern and personal intervention throughout the ordering, building, and delivery process was clearly above and beyond any established business standard.

You and your staff, especially Misty Mack and Denise Arreola, provided professional and knowledgeable assistance through the process. This was a refreshing experience especially in this time of short-cuts, excuses for marginal service and profit above all else mentality we often see in the business world today.

Please accept my sincere gratitude and appreciation for your extraordinary efforts to ensure the delivery of a perfect product despite setbacks, delivery issues and many other unforeseen problems.

I will highly recommend you and your products to my friends and family. You are a sterling example of how a business should be managed in a highly competitive and complex world-wide market.

Nick, at Nick of Time, and his crew should be commended for the courteous and professional delivery and set-up of our safe.

Dennis & Margaret Elliott

I purchased one of Vault Pro's safes and simply could not be more pleased. I did a substantial amount of research over many months. I called the Vault Pro office and spoke with Denise several times. She was always very patient in answering my many questions and she actually knew the answers. She kept me informed about my safe's progress throughout. What is more, after my safe arrived I realized that I needed some modifications to the interior shelving to better fit some items that I was storing. I spoke with the owner, Tony, and he had a new shelf to me in no time at no charge. I then had a small issue that also required Tony's expertise. I left a message at the Vault Pro office and received a return call in less than 20 minutes. The issue was resolved that same day. The safe is beautifully made. The customer service is absolutely top notch. You will be doing yourself a favor by considering Vault Pro.

Charles P.
Manchester, NH

Vault Door installation in homeInstallation is a Breeze

“We were going to have a moving company take it down the stairs but we decided to do it ourselves, only 3 of us LOL! Unloaded and installed in one hour! Installation was a breeze. Y’all definitely exceeded my expectations. Thank you for everything!”

J. R.
Billings, MT

Vault door being prepared for shipping"Best Safe and Vault company ever! … Best customer service ever!! … Great product! Customized the door just like I wanted… Best value!"

"After a long search for a quality vault door I came across VAULT PRO. I called and spoke with Denise for several minutes. Denise answered all my questions and some that I had not thought of. She was as friendly as if I had known her all my life… I ordered the TITAN SERIES Vault Door and IT's A BEAST!! I knew that I wanted certain upgrades and Denise was able to explain everything and help me with those decisions. EVERYTHING that I wanted on/in my vault door (Vault Pro) made it happen!!!"

L. J.

"These guys are the best out there. Really high quality safes, lots of attention to detail. If you were shopping for a safe for months like me and going crazy with research go talk to the owner Tony. You'll see really quick that there safes are top of the line. And they make them right in Santa Fe Springs, you can go in the factory and see exactly how everything goes together. Where else can you do that? For me that was the most important aspect because most safes how do you really know exactly how there building then once there built? I was extremely satisfied with my safe."

Curtis B.
Temecula, CA

"Great People!!!! Thanks Tony and Denise for all of your help before during and after our purchase!!! (Guess my husband can't get enough of you guys smile emoticon ) You guys Rock!!!! Highly recommend this company!!!!!!"

Hannibal, MO

I've researched a lot of safes before purchasing from vault pro. All the big names, Liberty, Fort Knox, Amsec, Browning, etc. Let me tell you that you are getting what you pay for here at Vault Pro. Quality American made safe which you can feel/see with excellent customer service to boot.

Alan L.
Clovis, CA

I recently purchased a Huntsman II. The sales department was excellent. I really felt like a friend vs a customer. Regular communication happened throughout the build process including pictures as promised. The safe was delivered on time and exactly as described. I sent off a diagram for my custom interior and it was done perfectly. Shipping was excellent. The safe was packed perfectly and good thing because other freight clearly knocked into it during transport but it came out with no dents due to the great packing job. I can't speak highly enough about this safe. It is rock solid. You can literally barely if at all get a credit card in any of the gaps around the door and even if you did with its dual step down design it isn't going anywhere. Again finish is amazing an everything is perfect. I honestly can't remember the last time someone delivered a defect free exactly as described product so this was a refreshing experience. The guy who built it clearly cares about quality and craftsmanship. I would highly highly recommend them to anyone as you get superb quality and features over some of the cheap Chinese in-store brands that charge the same price. American made for the win!

Charlotte, NC

I just received my Vault Pro Huntsman safe. I'm extreemly (sic) pleased with the customer service I received and the quality of workmanship of Vault Pro. Like excellent firearms, you get what you pay for. My other safe is from one of the leading safe makers in America and it's about 20 years old. The Vault Pro is superior in all aspects. If you want a safe that gives you piece of mind this is it.

Ed N.
Susanville, CA

I live in Fort Worth, Texas and have been shopping for a large gun safe for 2 years and found Vault Pro on line. Denise guided me through the purchase of a 50x72 Titan gun safe to match the interior of our home. I am elated with my safe and the service and quality is outstanding. Denise also secured for me a "white glove" delivery to my home and their service was just like Vault Pro, outstanding! My safe is totally made in the United States by real professionals. If you call Denise about the BEST safe made, your worries are over. I have told all my hunting buddies in Texas about Vault Pro and Denise!

Gary C.
Fort Worth, TX

Vault Pro just completed my custom designed safe. They worked one on one with me to build exactly what I wanted. Excellent workmanship! Excellent sales staff! Totally satisfied!

Sam W.
Finchville, KY

If you want a gun safe or a safe to store your "collectables" please seriously consider VAULT PRO USA! We just received our safe and we are more than satisfied!

Glenn, C.
Washington, MO

I purchased a vault door from vaultpro usa and was very impressed with the product and service after the sale. The door is very heavy duty and yet swings effortlessly on the hinges. I had some difficulty at first with the bolt mechanism, however, Tony and Denise were very helpful in assisting me to get things straightened out. They are appropriately proud of their product and I would recommend them to anyone without reservation.

Bob S.
Green Bay, WI

The customer service with this place is worth waiting twice as long. They even threw in a free dehumidifier because of the wait which was awesome. I received the safe and the delivery company put it in my garage. Everyday is like Christmas when I go into the den where my safe is. I have never been more content with a large purchase that I have made.

Zach, A.
Corpus Christi, TX

Vault Pro USA definitely knows how to build safes, and the customer service is excellent. I purchased the Marksman safe and it is totally awesome!!!! The quality of this safe you won't be able to find anywhere else for the price. The finish is excellent! The easy adjustable shelves make is easy to change around the setup and make many different ways to place items the way you want them. These safes are very heavy and the customizing you can get is cool too. The pistol peg doors are totally worth getting it maximizes the number of guns and makes if very easy to get to them without bumping them into other objects in the safe. I definitely recommend this safe, I plan to get another one in the near future. Thanks Vault Pro USA

David, M.
Oneonta, AL

VALUE! These people earned our business, the product sold us. The value of this safe to our family will still be there 100 years from now.

John, C.
Moses Lake, WA

Vault Pro USA...You folks are the bomb! Safe was a monster and I would not hesitate to buy from you again, it took some time to get to Hawaii, but everything went fine.

Zane, M
Kapaa, HI

I couldn't ask for a better door for the price I looked all over the web for a door and by far they have the best prices out their. so if your looking for a vault door no need to search all over for cant go wrong with Vault pro USA Inc.

Frank, B.
Twentynine Palms, CA

I became interested in purchasing a safe several months ago and after researching several sources, I discovered Vault Pro USA. The staff was very friendly, patient and helpful through the process. I appreciate that they only sell products 'Made in USA'! I requested special shipping instructions and a modification to the unit and Vault Pro complied without question and at no extra charge!

Thank you, Vault Pro from a satisfied customer.

James, S
Basehor, KS

I bought a safe from Vault Pro USA back in February. The safe is very solidly built, there is not enough space between the door and the frame to fit a fingernail in between much less a pry bar. The thickness of the steel in the body of the safe is substantial. The price of these safes is outstanding, if you go to any name brand safe manufacturer you will easily pay 3 times as much in price for the same quality safe. I am very pleased with the safe and the company.

Peter, B.
Wellsville, UT

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