FAQ On Safes, Vault Doors and Shelter Safe Rooms

You have questions, we have answers. Below is a brief history of safes and vault doors, and a list of some of the most frequently asked questions we receive each year. We specialize in custom solutions for your security requirements.
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Frequently asked questions about orders, custom orders, deposits and payment terms, shipping and delivery.
Orders and Custom Orders Deposits and Payment Terms
First and foremost, all Vault Pro products are custom-built to order.
Standard Orders
A deposit equal to 50% of the total order price is required to place an order and secure a position in Vault Pro's production schedule. Orders are placed into the production queue on a first-come, first-served basis based on the date the required deposit is received.
If an order requires CAD drawings or renderings, they will be prepared after the deposit is received. The customer will be provided an opportunity to review the drawings and request revisions during the designated review and approval period. Production will begin only after the customer has approved the final design.
The remaining 50% balance is due upon completion of the product and must be paid in full before the product is released, picked up, delivered, or shipped.
Upon request, Vault Pro will provide photographs of the completed product for the customer's review before final payment. The customer should request completion photographs when placing the order or before the product is completed.
Expedited Orders
Expedited orders are the only exception to the standard payment schedule.
An order will be considered expedited only when Vault Pro has agreed in writing to a specific production-completion or shipping timeframe. The agreed timeframe and applicable expedite fees must be clearly stated on the original invoice.
Expedited orders require payment of 100% of the total order price, including all applicable expedite fees, at the time the order is placed.
Shipping and Delivery
Shipping and Delivery
Unless other arrangements are made in writing before pickup or delivery, Vault Pro products will be securely packaged for shipment by a less-than-truckload (LTL) freight carrier.
After the order has shipped, Vault Pro's logistics team will email the customer the available tracking information and the freight carrier's contact information.
The freight carrier may contact the customer by telephone or text message to schedule delivery and provide delivery updates. The customer is responsible for providing accurate contact information and remaining available to coordinate delivery. If the carrier cannot reach the customer, or if the customer is unavailable to accept a scheduled delivery, the carrier may assess storage, redelivery, detention, or other additional charges. These charges will be the customer's responsibility.
Standard Curbside Delivery
Unless otherwise stated on the invoice, standard delivery is curbside delivery. When included, liftgate and pallet-jack service is intended only to move the packaged product across a level, hard, paved surface, such as concrete or asphalt.
Pallet-jack service cannot be performed safely on gravel, grass, dirt, steep grades, steps, curbs, or other uneven or unstable surfaces. Standard LTL freight vehicles may also be unable or unwilling to travel on unpaved, narrow, steep, restricted, or otherwise inaccessible roads.
Curbside delivery does not include moving the product into a residence, business, garage, building, vault room, or other interior location. It also does not include unpacking, installation, assembly, anchoring, or removal of packaging materials unless those services are specifically stated on the invoice.
The customer must provide Vault Pro with complete and accurate delivery-site information before shipment, including any access restrictions, gated entrances, narrow roads, steep grades, limited turning areas, or other conditions that could affect delivery. Additional charges resulting from undisclosed or inaccurate delivery information will be the customer's responsibility.
Forklift Requirements
Oversized or overweight products may require a customer-provided forklift or other suitable material-handling equipment to unload the shipment. When Vault Pro determines that such equipment is required, the requirement will be stated on the final invoice or otherwise communicated in writing before shipment.
The customer is responsible for ensuring that the required equipment and a qualified operator are present when the shipment arrives. Any delay, redelivery, detention, or other carrier charge resulting from unavailable or inadequate unloading equipment will be the customer's responsibility.



